01 / NAICS Market Profile
NAICS 561422 Telemarketing Bureaus And Other Contact Centers Federal Contracts
North American Industry Classification System code 561422
Federal contract activity classified under Telemarketing Bureaus And Other Contact Centers across FY 2020–FY 2026. Net obligations include both new obligations and subsequent deobligations.
02 / Market Size
How large is the NAICS 561422 federal market?
03 / Spending Trend
NAICS 561422 contract spending by fiscal year
Annual obligations, activity, and participation across the same FY 2020–FY 2026 profile window.
Latest closed fiscal year$768.79M
FY 2026| Fiscal year | Obligations | Actions | Vendors | Customers | Change |
|---|---|---|---|---|---|
| FY 2020 | $774.85M | 146 | 33 | 25 | — |
| FY 2021 | $1.11B | 152 | 35 | 25 | +43.5% |
| FY 2022 | $860.26M | 136 | 31 | 22 | −22.6% |
| FY 2023 | $915.50M | 130 | 30 | 22 | +6.4% |
| FY 2024 | $1.06B | 135 | 30 | 22 | +16.0% |
| FY 2025 | $1.06B | 202 | 33 | 26 | −0.2% |
| FY 2026 | $768.79M | 148 | 28 | 25 | −27.5% |
04 / Top Federal Customers
Which federal agencies buy most in this industry?
Ranked by net obligations during FY 2020–FY 2026.
| Federal customer | Code | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|
| CENTERS FOR MEDICARE AND MEDICAID SERVICES | 7530 | $4.74B | 89 | 4 | 72.4% |
| FEDERAL ACQUISITION SERVICE | 4732 | $541.30M | 79 | 4 | 8.3% |
| INTERNAL REVENUE SERVICE | 2050 | $335.91M | 92 | 1 | 5.1% |
| FEDERAL EMERGENCY MANAGEMENT AGENCY | 7022 | $155.30M | 84 | 2 | 2.4% |
| DEPT OF THE NAVY | 1700 | $132.16M | 79 | 5 | 2.0% |
| VETERANS AFFAIRS, DEPARTMENT OF | 3600 | $128.67M | 53 | 8 | 2.0% |
| CENTERS FOR DISEASE CONTROL AND PREVENTION | 7523 | $113.18M | 53 | 1 | 1.7% |
| DEPT OF THE ARMY | 2100 | $88.59M | 89 | 6 | 1.4% |
| SMALL BUSINESS ADMINISTRATION | 7300 | $58.96M | 22 | 3 | 0.9% |
| NATIONAL INSTITUTES OF HEALTH | 7529 | $56.54M | 44 | 3 | 0.9% |
05 / Contracting Offices
Which contracting offices buy in NAICS 561422?
Ranked by net obligations during FY 2020–FY 2026.
| Office | Code | Agency | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|---|
| OFC OF ACQUISITION AND GRANTS MGMT | 75FCMC | CENTERS FOR MEDICARE AND MEDICAID SERVICES | $4.74B | 89 | 4 | 72.4% |
| GSA FAS AAS REGION 4 | 47QFSA | FEDERAL ACQUISITION SERVICE | $365.39M | 27 | 2 | 5.6% |
| IT STRATEGY AND MODERNIZATION | 2032H5 | INTERNAL REVENUE SERVICE | $223.42M | 60 | 1 | 3.4% |
| GSA FAS AAS REGION 3 | 47QFMA | FEDERAL ACQUISITION SERVICE | $169.70M | 48 | 1 | 2.6% |
| TEXAS NPSC(TXNP) | 70FBTX | FEDERAL EMERGENCY MANAGEMENT AGENCY | $157.90M | 79 | 1 | 2.4% |
| NAVSUP FLT LOG CTR NORFOLK | N00189 | DEPT OF THE NAVY | $132.16M | 79 | 5 | 2.0% |
| SAC FREDERICK (36C10X) | 36C10X | VETERANS AFFAIRS, DEPARTMENT OF | $127.07M | 36 | 5 | 1.9% |
| CDC OFFICE OF ACQUISITION SERVICES | 75D301 | CENTERS FOR DISEASE CONTROL AND PREVENTION | $113.18M | 53 | 1 | 1.7% |
| IT OPERATIONS | 205AE9 | INTERNAL REVENUE SERVICE | $112.73M | 27 | 1 | 1.7% |
| W6QM MICC-FT KNOX | W9124D | DEPT OF THE ARMY | $73.38M | 67 | 4 | 1.1% |
06 / Top Vendors
Which contractors lead the NAICS 561422 market?
| Vendor | Obligations | Actions | Customers | Market share | Latest activity |
|---|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | $5.74B | 375 | 10 | 87.6% | Sep 30, 2026 |
| INSPIRITEC, INC. | $224.41M | 85 | 3 | 3.4% | Sep 30, 2025 |
| STRATEGIC DATA SYSTEMS, INC. | $121.59M | 51 | 2 | 1.9% | Mar 31, 2026 |
| BOWEN CONSULTING GROUP, INC., THE | $121.33M | 22 | 1 | 1.9% | Sep 2, 2026 |
| LIVEOPS AGENT SERVICES LLC | $57.03M | 17 | 1 | 0.9% | Mar 27, 2023 |
| KECH INC | $55.41M | 29 | 4 | 0.8% | Sep 10, 2026 |
| FRED HUTCHINSON CANCER CENTER | $33.16M | 22 | 1 | 0.5% | Aug 17, 2026 |
| LEIDOS, INC. | $30.92M | 21 | 2 | 0.5% | Jun 18, 2026 |
| FRED HUTCHINSON CANCER RESEARCH CENTER | $21.36M | 14 | 1 | 0.3% | Apr 29, 2022 |
| PEARL INTERACTIVE NETWORK, INC. | $18.95M | 28 | 1 | 0.3% | Sep 30, 2026 |
07 / Product and Service Mix
What products and services are purchased under NAICS 561422?
| PSC | Description | Obligations | Actions | Vendors | Share |
|---|---|---|---|---|---|
| R499 | SUPPORT- PROFESSIONAL: OTHER | $5.06B | 263 | 14 | 77.2% |
| R426 | SUPPORT- PROFESSIONAL: COMMUNICATIONS | $418.65M | 120 | 16 | 6.4% |
| DA01 | IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) | $195.89M | 91 | 3 | 3.0% |
| D321 | IT AND TELECOM- HELP DESK | $182.64M | 83 | 4 | 2.8% |
| R702 | SUPPORT- MANAGEMENT: DATA COLLECTION | $155.71M | 79 | 1 | 2.4% |
| D399 | IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS | $155.43M | 60 | 3 | 2.4% |
| DC10 | IT AND TELECOM - DATA CENTER AS A SERVICE | $72.43M | 17 | 1 | 1.1% |
| DG01 | IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR) | $61.28M | 17 | 1 | 0.9% |
| R604 | SUPPORT- ADMINISTRATIVE: MAILING/DISTRIBUTION | $59.84M | 37 | 2 | 0.9% |
| DE01 | IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) | $51.50M | 33 | 4 | 0.8% |
08 / Buying Pattern
How does the government buy in NAICS 561422?
| Common action type | Obligations | Actions |
|---|---|---|
| DEFINITIVE CONTRACT | $5.10B | 438 |
| DELIVERY ORDER | $925.72M | 316 |
| PURCHASE ORDER | $236.11M | 156 |
| BPA CALL | $288.33M | 139 |
09 / Recent Contract Awards
What was awarded most recently in NAICS 561422?
10 / Market Interpretation
How should contractors evaluate this market?
Start with the spending direction
Compare annual obligations with actions and vendor participation. Growth driven by only a few large actions represents a different opportunity from broad, recurring demand.
Follow the actual buyers
Move from federal customers to contracting offices. Offices reveal where acquisition responsibility and recurring purchasing activity are concentrated.
Measure accessible demand
Use competition, small-business participation, incumbent vendors, and PSC mix before treating the full $6.55B market as addressable.