Markets/ NAICS/ TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS

TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS

Federal buyers, contractors, spending trends and related classifications · All available history.

Net obligations$11.50B No prior-year comparison

Contract actions1,973 No prior-year comparison

Buying agencies49 Distinct federal buyers

Active vendors147 Distinct SAM.gov entities

All available history

Net obligations by year

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

Market concentration

49 total

Rank	Agency	Code	Obligations	Actions	Share
46	INDIAN HEALTH SERVICE	7527	$13.5K	6	0.0%
47	U.S. FISH AND WILDLIFE SERVICE	1448	$9.8K	1	0.0%
48	OFFICES, BOARDS AND DIVISIONS	1501	$7.6K	1	0.0%
49	DEFENSE CONTRACT MANAGEMENT AGENCY (DCMA)	9763	-$25.0K	1	0.0%

Showing 46–49 of 49

Market concentration

147 total

Rank	Vendor	UEI	CAGE	Obligations	Actions	Share
1	MAXIMUS FEDERAL SERVICES, INC.	TREKW6J3QSF5	8AMZ8	$5.19B	372	45.1%
2	GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.	SMNWM6HN79X5	07MU1	$2.92B	50	25.4%
3	VANGENT, INC.	KMMDDTQEG4B4	—	$1.38B	25	12.0%
4	NCS PEARSON, INC	MJ3DH2HJ48R5	—	$545.24M	65	4.7%
5	INSPIRITEC, INC.	C5LNXZBMHKL4	5ZJY1	$432.94M	156	3.8%
6	SOUTHEASTERN GROUP, INC	ZWZYTGAHN1X7	3PTM9	$132.91M	32	1.2%
7	STRATEGIC DATA SYSTEMS, INC.	K6TLMY7UBHJ6	1KKU1	$128.79M	53	1.1%
8	BOWEN CONSULTING GROUP, INC., THE	TYLJBZEVVN15	4X7S5	$127.08M	24	1.1%
9	K4 SOLUTIONS, INC	EYSNPK15HCP1	1XWL4	$63.22M	54	0.5%
10	LIVEOPS AGENT SERVICES LLC	C38CYDY9MXU5	7WBC4	$57.03M	17	0.5%
11	KECH INC	YJDXMH6KC6E5	7QHU8	$55.41M	28	0.5%
12	MAGELLAN BEHAVIORAL HEALTH, INC.	XJRSLG1ML285	3ERQ1	$52.35M	49	0.5%
13	FRED HUTCHINSON CANCER RESEARCH CENTER	HMSNCM57QNR5	7V256	$38.59M	30	0.3%
14	FRED HUTCHINSON CANCER CENTER	TJFZLPP6NYL6	50WB4	$32.40M	21	0.3%
15	LEIDOS, INC.	QLNMVC12KWY3	5UTE2	$29.97M	20	0.3%

Showing 1–15 of 147

Classification mix

68 total

Rank	PSC	Description	Obligations	Actions	Share
1	R499	SUPPORT- PROFESSIONAL: OTHER	$8.92B	382	77.6%
2	R408	PROGRAM MANAGEMENT/SUPPORT SERVICES	$689.65M	200	6.0%
3	R426	SUPPORT- PROFESSIONAL: COMMUNICATIONS	$473.51M	225	4.1%
4	D321	IT AND TELECOM- HELP DESK	$360.49M	142	3.1%
5	D399	IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS	$172.80M	97	1.5%
6	DA01	IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)	$170.24M	82	1.5%
7	R702	SUPPORT- MANAGEMENT: DATA COLLECTION	$155.71M	78	1.4%
8	R604	SUPPORT- ADMINISTRATIVE: MAILING/DISTRIBUTION	$93.49M	60	0.8%
9	R699	SUPPORT- ADMINISTRATIVE: OTHER	$90.87M	109	0.8%
10	DC10	IT AND TELECOM - DATA CENTER AS A SERVICE	$72.43M	17	0.6%
11	DG01	IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)	$61.28M	17	0.5%
12	DE01	IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)	$49.74M	30	0.4%
13	D318	IT AND TELECOM- INTEGRATED HARDWARE/SOFTWARE/SERVICES SOLUTIONS, PREDOMINANTLY SERVICES	$41.69M	15	0.4%
14	D316	IT AND TELECOM- TELECOMMUNICATIONS NETWORK MANAGEMENT	$30.29M	28	0.3%
15	R421	TECHNICAL ASSISTANCE	$22.33M	29	0.2%

Showing 1–15 of 68

Historical activity

336 total

Signed	PIID	Vendor	Agency	Obligations
Aug 10, 2026	70T01023F5600N001	KECH INC	TRANSPORTATION SECURITY ADMINISTRATION	$37.02M
Aug 7, 2026	36C10X26C0006	ENCORE JV1 LLC	VETERANS AFFAIRS, DEPARTMENT OF	$0
Aug 3, 2026	273FCC25F0080	COMMUNICATION SERVICE FOR THE DEAF, INC.	FEDERAL COMMUNICATIONS COMMISSION	$217.6K
Aug 3, 2026	36C10X25C0002	BOWEN CONSULTING GROUP, INC., THE	VETERANS AFFAIRS, DEPARTMENT OF	$56.96M
Jul 30, 2026	89303024FET000016	MAXIMUS FEDERAL SERVICES, INC.	ENERGY, DEPARTMENT OF	$4.87M
Jul 29, 2026	75N91025C00008	FRED HUTCHINSON CANCER CENTER	NATIONAL INSTITUTES OF HEALTH	$13.54M
Jul 29, 2026	89303025FET000019	MAXIMUS FEDERAL SERVICES, INC.	ENERGY, DEPARTMENT OF	$1.83M
Jul 29, 2026	89303025FET000020	MAXIMUS FEDERAL SERVICES, INC.	ENERGY, DEPARTMENT OF	$3.92M
Jul 16, 2026	19GE5026F0392	VALLEY ADMINISTRATIVE SERVICES LLC	STATE, DEPARTMENT OF	$27.8K
Jul 16, 2026	47QACA26F0241	MAXIMUS FEDERAL SERVICES, INC.	FEDERAL ACQUISITION SERVICE	$4.77M
Jul 9, 2026	2032H524F00296	MAXIMUS FEDERAL SERVICES, INC.	INTERNAL REVENUE SERVICE	$92.27M
Jun 25, 2026	70FBTX25F00000026	MAXIMUS FEDERAL SERVICES, INC.	FEDERAL EMERGENCY MANAGEMENT AGENCY	$49.76M
Jun 22, 2026	12319825P0001	HUNGER FREE AMERICA, INC	FOOD AND NUTRITION SERVICE	$500.0K
Jun 8, 2026	1333BJ25C00150002	KONIAG PROFESSIONAL SERVICES, LLC	US PATENT AND TRADEMARK OFFICE	$1.81M
Jun 8, 2026	2032H524F00423	MAXIMUS FEDERAL SERVICES, INC.	INTERNAL REVENUE SERVICE	$16.18M

Showing 1–15 of 336