01 / PSC Market Profile
PSC D321 It And Telecom- Help Desk Federal Contracts
Product and Service Code D321
Federal contract activity classified under It And Telecom- Help Desk across FY 2020–FY 2026. Net obligations include both new obligations and subsequent deobligations.
02 / Market Size
How large is the PSC D321 federal market?
03 / Spending Trend
PSC D321 contract spending by fiscal year
Annual obligations, activity, and participation across the same FY 2020–FY 2026 profile window.
Latest closed fiscal year$6.22M
FY 2026| Fiscal year | Obligations | Actions | Vendors | Customers | Change |
|---|---|---|---|---|---|
| FY 2020 | $722.67M | 932 | 263 | 79 | — |
| FY 2021 | $479.28M | 743 | 212 | 76 | −33.7% |
| FY 2022 | $287.08M | 477 | 149 | 51 | −40.1% |
| FY 2023 | $196.26M | 311 | 116 | 46 | −31.6% |
| FY 2024 | $429.43M | 210 | 81 | 40 | +118.8% |
| FY 2025 | -$87.57M | 138 | 58 | 33 | −120.4% |
| FY 2026 | $6.22M | 48 | 20 | 15 | +107.1% |
04 / Top Federal Customers
Which federal agencies buy most in this industry?
Ranked by net obligations during FY 2020–FY 2026.
| Federal customer | Code | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|
| STATE, DEPARTMENT OF | 1900 | $454.31M | 80 | 5 | 22.3% |
| FEDERAL ACQUISITION SERVICE | 4732 | $368.66M | 187 | 17 | 18.1% |
| VETERANS AFFAIRS, DEPARTMENT OF | 3600 | $172.79M | 86 | 15 | 8.5% |
| DEFENSE HEALTH AGENCY (DHA) | 97DH | $132.20M | 97 | 13 | 6.5% |
| DEPT OF THE ARMY | 2100 | $92.50M | 262 | 28 | 4.5% |
| BUREAU OF SAFETY AND ENVIRONMENTAL ENFORCEMENT | 1436 | $85.05M | 44 | 1 | 4.2% |
| DEPT OF THE NAVY | 1700 | $71.30M | 260 | 23 | 3.5% |
| FOOD AND DRUG ADMINISTRATION | 7524 | $56.74M | 44 | 7 | 2.8% |
| OFFICE OF PROCUREMENT OPERATIONS | 7001 | $52.76M | 99 | 6 | 2.6% |
| INDIAN HEALTH SERVICE | 7527 | $49.96M | 42 | 5 | 2.5% |
05 / Contracting Offices
Which contracting offices buy in PSC D321?
Ranked by net obligations during FY 2020–FY 2026.
| Office | Code | Agency | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|---|
| ACQUISITIONS - AQM MOMENTUM | 19AQMM | STATE, DEPARTMENT OF | $454.31M | 79 | 4 | 22.3% |
| GSA FAS AAS REGION 3 | 47QFMA | FEDERAL ACQUISITION SERVICE | $174.68M | 71 | 4 | 8.6% |
| TECHNOLOGY ACQUISITION CENTER NJ (36C10B) | 36C10B | VETERANS AFFAIRS, DEPARTMENT OF | $169.44M | 61 | 9 | 8.3% |
| GSA FAS AAS FEDSIM | 47QFCA | FEDERAL ACQUISITION SERVICE | $169.28M | 71 | 4 | 8.3% |
| ACQUISITION MANAGEMENT DIVISION | 140E01 | BUREAU OF SAFETY AND ENVIRONMENTAL ENFORCEMENT | $85.05M | 44 | 1 | 4.2% |
| DHA ENTERPRISE MED SUPPORT EMS-CD | HT0015 | DEFENSE HEALTH AGENCY (DHA) | $76.52M | 62 | 8 | 3.8% |
| FDA OFFICE OF ACQ GRANT SVCS | 75F401 | FOOD AND DRUG ADMINISTRATION | $56.74M | 44 | 7 | 2.8% |
| DEFENSE HEALTH AGENCY | HT0011 | DEFENSE HEALTH AGENCY (DHA) | $55.65M | 32 | 8 | 2.7% |
| INFO TECH ACQ CENTER | 70RTAC | OFFICE OF PROCUREMENT OPERATIONS | $51.69M | 44 | 3 | 2.5% |
| DIVISION OF ACQUISITIONS POLICY HQ | 75H704 | INDIAN HEALTH SERVICE | $48.48M | 19 | 1 | 2.4% |
06 / Top Vendors
Which contractors lead the PSC D321 market?
| Vendor | Obligations | Actions | Customers | Market share | Latest activity |
|---|---|---|---|---|---|
| PECKHAM VOCATIONAL INDUSTRIES, INC. | $428.98M | 90 | 5 | 21.1% | Feb 28, 2025 |
| INSPIRITEC, INC. | $169.34M | 50 | 2 | 8.3% | Sep 30, 2025 |
| SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $154.66M | 56 | 3 | 7.6% | Sep 3, 2026 |
| NUAXIS LLC | $101.48M | 101 | 4 | 5.0% | Sep 11, 2026 |
| SRA INTERNATIONAL, INC. | $100.85M | 15 | 1 | 5.0% | Aug 2, 2021 |
| PERSPECTA ENTERPRISE SOLUTIONS LLC | $76.74M | 23 | 3 | 3.8% | Nov 10, 2022 |
| CACI NSS, INC. | $51.39M | 60 | 2 | 2.5% | Sep 8, 2023 |
| KADIAK, LLC | $48.48M | 19 | 1 | 2.4% | Jul 27, 2026 |
| CACI ENTERPRISE SOLUTIONS, LLC | $43.14M | 14 | 1 | 2.1% | Jul 8, 2025 |
| FAVOR TECHCONSULTING, LLC | $42.82M | 53 | 2 | 2.1% | Aug 26, 2025 |
07 / Industry Mix
What industries are purchased under PSC D321?
| NAICS | Description | Obligations | Actions | Vendors | Share |
|---|---|---|---|---|---|
| 541512 | COMPUTER SYSTEMS DESIGN SERVICES | $793.61M | 918 | 99 | 39.0% |
| 561421 | TELEPHONE ANSWERING SERVICES | $420.85M | 59 | 3 | 20.7% |
| 541519 | OTHER COMPUTER RELATED SERVICES | $336.69M | 570 | 82 | 16.6% |
| 561422 | TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS | $182.64M | 83 | 4 | 9.0% |
| 541513 | COMPUTER FACILITIES MANAGEMENT SERVICES | $140.85M | 559 | 35 | 6.9% |
| 541511 | CUSTOM COMPUTER PROGRAMMING SERVICES | $79.25M | 252 | 30 | 3.9% |
| 541712 | RESEARCH AND DEVELOPMENT IN THE PHYSICAL, ENGINEERING, AND LIFE SCIENCES (EXCEPT BIOTECHNOLOGY) | $16.26M | 41 | 1 | 0.8% |
| 518210 | DATA PROCESSING, HOSTING, AND RELATED SERVICES | $15.58M | 66 | 10 | 0.8% |
| 541330 | ENGINEERING SERVICES | $12.21M | 35 | 6 | 0.6% |
| 541611 | ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES | $8.78M | 45 | 10 | 0.4% |
08 / Buying Pattern
How does the government buy in PSC D321?
| Common action type | Obligations | Actions |
|---|---|---|
| DELIVERY ORDER | $1.08B | 1,813 |
| DEFINITIVE CONTRACT | $635.31M | 641 |
| PURCHASE ORDER | $195.10M | 230 |
| BPA CALL | $121.00M | 175 |
09 / Recent Contract Awards
What was awarded most recently in PSC D321?
10 / Market Interpretation
How should contractors evaluate this market?
Start with the spending direction
Compare annual obligations with actions and vendor participation. Growth driven by only a few large actions represents a different opportunity from broad, recurring demand.
Follow the actual buyers
Move from federal customers to contracting offices. Offices reveal where acquisition responsibility and recurring purchasing activity are concentrated.
Measure accessible demand
Use competition, small-business participation, incumbent vendors, and PSC mix before treating the full $2.03B market as addressable.