01 / NAICS Market Profile
NAICS 561421 Telephone Answering Services Federal Contracts
North American Industry Classification System code 561421
Federal contract activity classified under Telephone Answering Services across FY 2019–FY 2025. Net obligations include both new obligations and subsequent deobligations.
02 / Market Size
How large is the NAICS 561421 federal market?
03 / Spending Trend
NAICS 561421 contract spending by fiscal year
Annual obligations, activity, and participation across the same FY 2019–FY 2025 profile window.
Latest closed fiscal year$276.89M
FY 2025| Fiscal year | Obligations | Actions | Vendors | Customers | Change |
|---|---|---|---|---|---|
| FY 2019 | $107.07M | 375 | 123 | 32 | — |
| FY 2020 | $101.77M | 386 | 116 | 31 | −4.9% |
| FY 2021 | $118.84M | 373 | 114 | 31 | +16.8% |
| FY 2022 | $116.77M | 379 | 110 | 31 | −1.7% |
| FY 2023 | $154.80M | 400 | 119 | 30 | +32.6% |
| FY 2024 | $250.92M | 398 | 119 | 32 | +62.1% |
| FY 2025 | $276.89M | 408 | 109 | 32 | +10.4% |
04 / Top Federal Customers
Which federal agencies buy most in this industry?
Ranked by net obligations during FY 2019–FY 2025.
| Federal customer | Code | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|
| STATE, DEPARTMENT OF | 1900 | $816.06M | 864 | 49 | 72.4% |
| VETERANS AFFAIRS, DEPARTMENT OF | 3600 | $128.98M | 500 | 36 | 11.4% |
| INTERNAL REVENUE SERVICE | 2050 | $45.93M | 42 | 3 | 4.1% |
| DEPT OF THE ARMY | 2100 | $43.66M | 166 | 20 | 3.9% |
| OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION (ASA) | 7570 | $37.71M | 15 | 1 | 3.3% |
| DEPT OF THE AIR FORCE | 5700 | $32.62M | 74 | 13 | 2.9% |
| FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | 6953 | $9.35M | 10 | 1 | 0.8% |
| OFFICES, BOARDS AND DIVISIONS | 1501 | $6.47M | 44 | 7 | 0.6% |
| DEFENSE HEALTH AGENCY (DHA) | 97DH | $6.18M | 16 | 2 | 0.5% |
| OFFICE OF THE COMPTROLLER OF THE CURRENCY | 2046 | $3.29M | 16 | 1 | 0.3% |
05 / Contracting Offices
Which contracting offices buy in NAICS 561421?
Ranked by net obligations during FY 2019–FY 2025.
| Office | Code | Agency | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|---|
| ACQUISITIONS - AQM MOMENTUM | 19AQMM | STATE, DEPARTMENT OF | $802.06M | 70 | 1 | 71.2% |
| IT STRATEGY AND MODERNIZATION | 2032H5 | INTERNAL REVENUE SERVICE | $40.87M | 33 | 2 | 3.6% |
| PROGRAM SUPPORT CENTER ACQ MGMT SVC | 75P001 | OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION (ASA) | $37.71M | 15 | 1 | 3.3% |
| 242-NETWORK CONTRACT OFFICE 02 (36C242) | 36C242 | VETERANS AFFAIRS, DEPARTMENT OF | $35.61M | 113 | 9 | 3.2% |
| W40M MRC0 WEST | W81K00 | DEPT OF THE ARMY | $20.28M | 21 | 2 | 1.8% |
| FA4452 763 ESS | FA4452 | DEPT OF THE AIR FORCE | $18.89M | 17 | 2 | 1.7% |
| 247-NETWORK CONTRACT OFFICE 7 (36C247) | 36C247 | VETERANS AFFAIRS, DEPARTMENT OF | $17.89M | 69 | 7 | 1.6% |
| 256-NETWORK CONTRACT OFFICE 16 (36C256) | 36C256 | VETERANS AFFAIRS, DEPARTMENT OF | $17.08M | 95 | 9 | 1.5% |
| 249-NETWORK CONTRACT OFFICE 9 (36C249) | 36C249 | VETERANS AFFAIRS, DEPARTMENT OF | $16.63M | 61 | 6 | 1.5% |
| W6QM MICC-FT BENNING | W911SF | DEPT OF THE ARMY | $13.67M | 22 | 1 | 1.2% |
06 / Top Vendors
Which contractors lead the NAICS 561421 market?
| Vendor | Obligations | Actions | Customers | Market share | Latest activity |
|---|---|---|---|---|---|
| PECKHAM VOCATIONAL INDUSTRIES, INC. | $802.06M | 70 | 1 | 71.2% | Sep 26, 2025 |
| NATIONAL TELECOMMUTING INSTITUTE, INC. | $40.44M | 35 | 1 | 3.6% | Jul 10, 2025 |
| BCFS HEALTH AND HUMAN SERVICES | $37.71M | 15 | 1 | 3.3% | Sep 16, 2025 |
| BOBBY DODD INSTITUTE, INC. | $25.03M | 54 | 3 | 2.2% | Sep 22, 2025 |
| MAGELLAN SOLUTIONS USA INC. | $21.88M | 60 | 2 | 1.9% | Sep 29, 2025 |
| INNOVATION AT WORK INC. | $20.96M | 70 | 1 | 1.9% | Sep 17, 2025 |
| IVYHILL TECHNOLOGIES, LLC | $14.38M | 18 | 1 | 1.3% | Aug 27, 2025 |
| NEWVIEW OKLAHOMA, INC. | $14.00M | 11 | 1 | 1.2% | Oct 1, 2024 |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | $11.54M | 19 | 2 | 1.0% | Sep 19, 2025 |
| MISCELLANEOUS FOREIGN AWARDEES | $10.77M | 531 | 3 | 1.0% | Sep 30, 2025 |
07 / Product and Service Mix
What products and services are purchased under NAICS 561421?
| PSC | Description | Obligations | Actions | Vendors | Share |
|---|---|---|---|---|---|
| D321 | IT AND TELECOM- HELP DESK | $465.24M | 57 | 3 | 41.3% |
| DA01 | IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) | $320.15M | 13 | 2 | 28.4% |
| R426 | SUPPORT- PROFESSIONAL: COMMUNICATIONS | $108.16M | 490 | 53 | 9.6% |
| R699 | SUPPORT- ADMINISTRATIVE: OTHER | $64.60M | 452 | 52 | 5.7% |
| R799 | SUPPORT- MANAGEMENT: OTHER | $46.08M | 89 | 7 | 4.1% |
| R408 | SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT | $37.73M | 20 | 4 | 3.3% |
| D399 | IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS | $17.91M | 76 | 17 | 1.6% |
| D304 | IT AND TELECOM- TELECOMMUNICATIONS AND TRANSMISSION | $13.74M | 154 | 19 | 1.2% |
| D316 | IT AND TELECOM- TELECOMMUNICATIONS NETWORK MANAGEMENT | $10.97M | 64 | 12 | 1.0% |
| DC10 | IT AND TELECOM - DATA CENTER AS A SERVICE | $9.47M | 15 | 3 | 0.8% |
08 / Buying Pattern
How does the government buy in NAICS 561421?
| Common action type | Obligations | Actions |
|---|---|---|
| PURCHASE ORDER | $54.94M | 1,657 |
| DEFINITIVE CONTRACT | $1.06B | 700 |
| DELIVERY ORDER | $13.94M | 352 |
| BPA CALL | $2.62M | 10 |
09 / Recent Contract Awards
What was awarded most recently in NAICS 561421?
10 / Market Interpretation
How should contractors evaluate this market?
Start with the spending direction
Compare annual obligations with actions and vendor participation. Growth driven by only a few large actions represents a different opportunity from broad, recurring demand.
Follow the actual buyers
Move from federal customers to contracting offices. Offices reveal where acquisition responsibility and recurring purchasing activity are concentrated.
Measure accessible demand
Use competition, small-business participation, incumbent vendors, and PSC mix before treating the full $1.13B market as addressable.