01 / PSC Market Profile
PSC D321 It And Telecom- Help Desk Federal Contracts
Product and Service Code D321
Federal contract activity classified under It And Telecom- Help Desk across FY 2019–FY 2025. Net obligations include both new obligations and subsequent deobligations.
02 / Market Size
How large is the PSC D321 federal market?
03 / Spending Trend
PSC D321 contract spending by fiscal year
Annual obligations, activity, and participation across the same FY 2019–FY 2025 profile window.
Latest closed fiscal year-$87.57M
FY 2025| Fiscal year | Obligations | Actions | Vendors | Customers | Change |
|---|---|---|---|---|---|
| FY 2019 | $663.24M | 949 | 255 | 79 | — |
| FY 2020 | $722.67M | 932 | 263 | 79 | +9.0% |
| FY 2021 | $479.28M | 743 | 212 | 76 | −33.7% |
| FY 2022 | $287.08M | 477 | 149 | 51 | −40.1% |
| FY 2023 | $196.26M | 311 | 116 | 46 | −31.6% |
| FY 2024 | $429.43M | 210 | 81 | 40 | +118.8% |
| FY 2025 | -$87.57M | 138 | 58 | 33 | −120.4% |
04 / Top Federal Customers
Which federal agencies buy most in this industry?
Ranked by net obligations during FY 2019–FY 2025.
| Federal customer | Code | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|
| STATE, DEPARTMENT OF | 1900 | $497.57M | 87 | 6 | 18.5% |
| FEDERAL ACQUISITION SERVICE | 4732 | $479.89M | 251 | 18 | 17.8% |
| VETERANS AFFAIRS, DEPARTMENT OF | 3600 | $230.59M | 109 | 17 | 8.6% |
| DEFENSE HEALTH AGENCY (DHA) | 97DH | $221.73M | 131 | 14 | 8.2% |
| DEPT OF THE ARMY | 2100 | $126.50M | 344 | 36 | 4.7% |
| OFFICE OF PROCUREMENT OPERATIONS | 7001 | $116.04M | 176 | 6 | 4.3% |
| DEPT OF THE NAVY | 1700 | $100.90M | 351 | 27 | 3.8% |
| FOOD AND DRUG ADMINISTRATION | 7524 | $87.53M | 80 | 10 | 3.3% |
| BUREAU OF SAFETY AND ENVIRONMENTAL ENFORCEMENT | 1436 | $85.10M | 37 | 1 | 3.2% |
| DEPT OF THE AIR FORCE | 5700 | $58.69M | 277 | 40 | 2.2% |
05 / Contracting Offices
Which contracting offices buy in PSC D321?
Ranked by net obligations during FY 2019–FY 2025.
| Office | Code | Agency | Obligations | Actions | Vendors | Market share |
|---|---|---|---|---|---|---|
| ACQUISITIONS - AQM MOMENTUM | 19AQMM | STATE, DEPARTMENT OF | $497.60M | 85 | 4 | 18.5% |
| TECHNOLOGY ACQUISITION CENTER NJ (36C10B) | 36C10B | VETERANS AFFAIRS, DEPARTMENT OF | $226.48M | 78 | 10 | 8.4% |
| GSA FAS AAS FEDSIM | 47QFCA | FEDERAL ACQUISITION SERVICE | $224.54M | 85 | 5 | 8.3% |
| GSA FAS AAS REGION 3 | 47QFMA | FEDERAL ACQUISITION SERVICE | $205.26M | 92 | 4 | 7.6% |
| DHA ENTERPRISE MED SUPPORT EMS-CD | HT0015 | DEFENSE HEALTH AGENCY (DHA) | $130.83M | 89 | 9 | 4.9% |
| DEFENSE HEALTH AGENCY | HT0011 | DEFENSE HEALTH AGENCY (DHA) | $90.86M | 39 | 8 | 3.4% |
| FDA OFFICE OF ACQ GRANT SVCS | 75F401 | FOOD AND DRUG ADMINISTRATION | $87.53M | 80 | 10 | 3.3% |
| INFO TECH ACQ CENTER | 70RTAC | OFFICE OF PROCUREMENT OPERATIONS | $86.85M | 86 | 3 | 3.2% |
| ACQUISITION MANAGEMENT DIVISION | 140E01 | BUREAU OF SAFETY AND ENVIRONMENTAL ENFORCEMENT | $85.10M | 37 | 1 | 3.2% |
| DIVISION OF ACQUISITIONS POLICY HQ | 75H704 | INDIAN HEALTH SERVICE | $48.47M | 20 | 3 | 1.8% |
06 / Top Vendors
Which contractors lead the PSC D321 market?
| Vendor | Obligations | Actions | Customers | Market share | Latest activity |
|---|---|---|---|---|---|
| PECKHAM VOCATIONAL INDUSTRIES, INC. | $481.81M | 117 | 5 | 17.9% | Feb 28, 2025 |
| SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $202.43M | 66 | 3 | 7.5% | May 19, 2025 |
| INSPIRITEC, INC. | $198.33M | 62 | 2 | 7.4% | Sep 30, 2025 |
| SRA INTERNATIONAL, INC. | $149.13M | 20 | 1 | 5.5% | Aug 2, 2021 |
| PERSPECTA ENTERPRISE SOLUTIONS LLC | $129.57M | 39 | 3 | 4.8% | Nov 10, 2022 |
| CACI NSS, INC. | $112.15M | 131 | 2 | 4.2% | Sep 8, 2023 |
| NUAXIS LLC | $102.63M | 101 | 5 | 3.8% | Sep 24, 2025 |
| INTELLIDYNE LIMITED LIABILITY COMPANY | $73.53M | 11 | 1 | 2.7% | Jan 30, 2025 |
| KADIAK, LLC | $48.48M | 18 | 1 | 1.8% | Jul 30, 2025 |
| FAVOR TECHCONSULTING, LLC | $46.56M | 56 | 3 | 1.7% | Aug 26, 2025 |
07 / Industry Mix
What industries are purchased under PSC D321?
| NAICS | Description | Obligations | Actions | Vendors | Share |
|---|---|---|---|---|---|
| 541512 | COMPUTER SYSTEMS DESIGN SERVICES | $1.16B | 1,273 | 112 | 43.1% |
| 541519 | OTHER COMPUTER RELATED SERVICES | $465.57M | 773 | 103 | 17.3% |
| 561421 | TELEPHONE ANSWERING SERVICES | $465.24M | 57 | 3 | 17.3% |
| 561422 | TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS | $212.06M | 94 | 4 | 7.9% |
| 541513 | COMPUTER FACILITIES MANAGEMENT SERVICES | $167.04M | 662 | 39 | 6.2% |
| 541511 | CUSTOM COMPUTER PROGRAMMING SERVICES | $89.60M | 309 | 37 | 3.3% |
| 518210 | DATA PROCESSING, HOSTING, AND RELATED SERVICES | $36.16M | 118 | 10 | 1.3% |
| 541712 | RESEARCH AND DEVELOPMENT IN THE PHYSICAL, ENGINEERING, AND LIFE SCIENCES (EXCEPT BIOTECHNOLOGY) | $24.00M | 59 | 3 | 0.9% |
| 541330 | ENGINEERING SERVICES | $22.62M | 55 | 8 | 0.8% |
| 541611 | ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES | $11.28M | 55 | 11 | 0.4% |
08 / Buying Pattern
How does the government buy in PSC D321?
| Common action type | Obligations | Actions |
|---|---|---|
| DELIVERY ORDER | $1.51B | 2,389 |
| DEFINITIVE CONTRACT | $722.97M | 772 |
| BPA CALL | $223.54M | 306 |
| PURCHASE ORDER | $230.45M | 293 |
09 / Recent Contract Awards
What was awarded most recently in PSC D321?
10 / Market Interpretation
How should contractors evaluate this market?
Start with the spending direction
Compare annual obligations with actions and vendor participation. Growth driven by only a few large actions represents a different opportunity from broad, recurring demand.
Follow the actual buyers
Move from federal customers to contracting offices. Offices reveal where acquisition responsibility and recurring purchasing activity are concentrated.
Measure accessible demand
Use competition, small-business participation, incumbent vendors, and PSC mix before treating the full $2.69B market as addressable.